Chris, I've seen this. Because you are not passing tier 1 and 2 from SRM, it doesn't care that it's set in the change template. I got around it by hard coding tier 1 and 2 in the AOT by setting the default value of op cat 1 and 2.
Sent from my iPhone On Mar 12, 2013, at 1:42 PM, "Danaceau, Chris" <[email protected]> wrote: ** On Demand environment – 7.6.04 everything. Trying to set Op Cat Tier 3 with a value when one of the questions is answered “Yes.” I have configured the question so the actual value is the configured Tier 3 value (“Compliance Restore”). I am using a Change Template with the first two Op cats set and the third is null. I’ve created a Process Input variable named “Compliance” on the Process Definition. I’ve mapped it in the PDT to Categorization Tier 3 (which is an exposed mapping in the AOT). In the SRD I’ve mapped the “Compliance” variable to the Internally Represented Response of the aforementioned question. I think I’ve got everything lined up, from question response, to variable mapping in the SRD, to variable mapping in the PDT. The value is not being set in the Change Request when its created. Am I fighting a losing battle here? Is the NULL data in the Change Template wiping out any data I’m passing in from the Service Request? Would I be better off just having a second CRQ template with different Tier 3 values and using the variable as a decision point in the PDT? I was trying to avoid that because I would have thought I could just pass the data through. -- Thank You, Chris Danaceau Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
