Mark - Check the Menu attached with the Change Request field Service*+ with Incident Request CI+ field.. Compare the qualification I believe there is a Defect with the behavior you reported. This has been carried till 8.0 as far I know, you need to check with BMC and get the confirmation.
Hope this helps. Kunal On Wed, Mar 13, 2013 at 10:24 PM, Brittain, Mark <[email protected]>wrote: > ** > > Hi All,**** > > ** ** > > I have a number of Service CI’s configured and these CI’s are “used by” an > number of customers. In the Incident this populates the Service*+ menu > correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+ > menu. When I look in the Asset Console this default CI has a status of > “Ordered” and all others have a status of “Deployed”**** > > ** ** > > What am I missing?**** > > ARS 7.6.04 SP3**** > > ISTM 7.6.04 SP3**** > > ** ** > > Thanks**** > > Mark **** > > ** ** > > *Mark Brittain* > > Remedy Developer**** > > ITILv3 Foundation**** > > *NaviSite – **A Time Warner Cable Company* > > [email protected]**** > > Office: 315-453-2912 x5335**** > > Mobile: 315-882.5360**** > > ** ** > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
