Hi Kunal, I just compared the menu on the Incident and the Change. Where they should be the same, they are completely different.
Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kunal das Sent: Wednesday, March 13, 2013 1:15 PM To: [email protected] Subject: Re: Service Issue in Changes ** Mark - Check the Menu attached with the Change Request field Service*+ with Incident Request CI+ field.. Compare the qualification I believe there is a Defect with the behavior you reported. This has been carried till 8.0 as far I know, you need to check with BMC and get the confirmation. Hope this helps. Kunal On Wed, Mar 13, 2013 at 10:24 PM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Hi All, I have a number of Service CI's configured and these CI's are "used by" an number of customers. In the Incident this populates the Service*+ menu correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+ menu. When I look in the Asset Console this default CI has a status of "Ordered" and all others have a status of "Deployed" What am I missing? ARS 7.6.04 SP3 ISTM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335<tel:315-453-2912%20x5335> Mobile: 315-882.5360<tel:315-882.5360> ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
