you can find this info on SLM:measurement table. maybe you can build some workflow to copy this fields to the helpdesk form
2013/3/13 syed Ziyan <[email protected]>: > ** Hi Folks, > > We are using ITSM 7.6.04 on ARS 7.6.04. > > We need have a requirement to show one fields as customer requirement - > > Total Pending time - Is there any field in HPD:HelpDesk form which is > capturing total pending time. > Total Resolution time - Total time taken to resolve the INC. > > Appreciate your suggestion. > > Thanks > Ziyan > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
