You could customize the workflow to do a push fields directly into the AR System Email Messages form. Then you can set the From and Reply To addresses to anything you need. i.e. The user sending the email. Jason
________________________________ From: "Grooms, Frederick W" <[email protected]> To: [email protected] Sent: Friday, March 15, 2013 4:04 PM Subject: Re: Email System From Address ** You create separate outgoing mailboxes to have different From addresses From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Friday, March 15, 2013 2:18 PM To: [email protected] Subject: Email System From Address ** Hi All & TGIF, In the Incident or Change you can select Functions > Email System and send an email. I want to have a different from address than the mailbox default. I could not find in the ITSM Admin Guide or the Notification Guide where this could be changed, assuming it can. If there is a guide for the “Email System” it would be great to know. Otherwise if someone could give me some ideas on where to go to customize the From address. ITSM 7.6.04 SP3. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
