I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue?
Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
