ARS 7.5, custom applications I've been asked to scope out creating an approval process that is something like:
requester > level 1 approver > level 2 approver > provisioner (person who does the work after approved) I'm thinking the level 2 approver and provisioner would use write licenses, but am trying to come up with a way for the requester and level 1 approver to utilize read licenses. The problem is there's a requirement to allow either of the approvers (level1 or level2) to kick the request back to the requester for correction - and it's not considered user-friendly to make the requester fill out the initial form all over again. So I can use "submitter locked" functionality for one of these (request or level1), but not the other. I'm inquiring with BMC as to whether I can utilize filters to make changes on behalf of the other user, since this is an approval process and not someone working tickets. Kind of an open-ended question: Is there something I haven't thought of? How have some of you handled this? Thanks, David Durling University of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
