I'm helping to select a ServiceDesk replacement (for SDE)-- any comments on Database accessibility (Footprints, FORCE) thru API (e.g. VB, Java..anything.) [Also comments on ServiceNow, FrontRangeHEAT, and LanDesk) I have just got thru two large API projects w. SDE, which worked fine. [Remedy] API Experience going back to 2000 tells me that API is a life-saver, & the Internet support-API- Usergroups and posts have been invaluable. Don't see anything of this support for the newer ServiceDesk tools which makes me suspicious. Thanks for any response... 571 242 0153
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