Yes..cache curruption we faced in sp2 same like u ...

We upgraded to sp3 as per bmc

But because of sp3 we faced cache rebuilding and long time to rebuild..

Now all the  cache related issues are sorted out after SP4 and latest hotfix
On Mar 26, 2013 8:38 PM, "Melissa reed" <[email protected]> wrote:

> ** Jayesh - Did you see issues like this prior to SP4?
>
>
>
> From:        jayesh panchal <[email protected]>
> To:        [email protected],
> Date:        03/26/2013 10:03 AM
> Subject:        Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
> Sent by:        "Action Request System discussion list(ARSList)" <
> [email protected]>
> ------------------------------
>
>
>
> **
>
> Upgrade to sp4
>
> On Mar 26, 2013 8:27 PM, "Chris Wilson" <*
> [email protected]* <[email protected]>>
> wrote:
> All,
>
> We are experiencing issues with cache corruption in Remedy 7.6.04. For
> example, certain fields become corrupt, such as the Assignee Field in
> Incident Management. The field becomes collapsed and non-functional. The
> only work-around we have found is to delete the mid-tier caches during
> mid-tier recycles and delete the user's browser cache. The issues are
> mainly occurring on the Assignee Field, however, we have noticed other
> anomolies in the Notes field and other random fields. The work-around of
> deleting the mid-tier caches / clearing the users' browser cache only seems
> to work for about a week and then the issue returns. Has anyone else
> experienced this issue?
>
> Thank you,
>
> Chris Wilson
>
>
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