Hi All, In 6.3 we had a custom Trouble Ticket and Change Request forms. On these form any time a user made an update, it was required to make an entry in the Work Log and the Time Spent fields. These two fields were next to each other so the follow of motion was natural. Moving to 7.6 ITSM Incidents and Changes, I am not sure how to make these field mandatory and maintain a nice flow of motion. The incident uses a dialog and the change has the Time Spent field on the Date/System tab. I suppose on the Incident I could move the Time Spent field to the Date/System tab but would be clumsy. Another thought would be to place these fields to the right of the (Work Info) Notes field but have not figured out the panel layout and which panels I will need to make wider to accommodate. All thoughts and suggestions welcome.
Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:[email protected]] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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