You could use sla's to do this for you that way it happens automatically behind the scenes with no need for assignee to do anything. You can trigger sla's on a lot of different fields.
On Mar 26, 2013, at 1:06 PM, "Brittain, Mark" <[email protected]> wrote: > ** > Hi All, > > In 6.3 we had a custom Trouble Ticket and Change Request forms. On these form > any time a user made an update, it was required to make an entry in the Work > Log and the Time Spent fields. These two fields were next to each other so > the follow of motion was natural. Moving to 7.6 ITSM Incidents and Changes, I > am not sure how to make these field mandatory and maintain a nice flow of > motion. The incident uses a dialog and the change has the Time Spent field > on the Date/System tab. I suppose on the Incident I could move the Time Spent > field to the Date/System tab but would be clumsy. Another thought would be > to place these fields to the right of the (Work Info) Notes field but have > not figured out the panel layout and which panels I will need to make wider > to accommodate. All thoughts and suggestions welcome. > > Thanks > Mark > > > Mark Brittain > Remedy Developer > ITILv3 Foundation > NaviSite – A Time Warner Cable Company > [email protected] > Office: 315-453-2912 x5335 > Mobile: 315-882.5360 > <image001.gif> > > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that is > privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
