ARS & ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g Sanity check, please.
ITSM with SRM has out of the box Survey & workflow tied to SRM and individual SRDs. There is no HPD:Help Desk Survey out of the box as with previous ITSM versions. Is this correct? Yes/No I have searched thru the online BMC guides and searched Dev Studio for Forms with “Survey” in the form name and not found any reference to HPD Survey. I am trying to verify so that out of the blue our customers will not be getting a Survey for closed Incident tickets. Thank you, Sandra Hennigan Remedy Developer Criminal Division | U.S. Department of Justice ☎ (202) 353-0557 Mobile: 202-716-0848 [email protected]<mailto:[email protected]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
