It looks like all of the surveys were moved to SRM. You configure Incident to create a Service Request and SRM will handle the survey; even if the Incident didn't originate in SRM. In the SRD that creates the Incident you choose the survey you want to send upon Incident (Service Request) closure.
Here is a KB article about it (older version but I think it still applies) https://kb.bmc.com/infocenter/index?page=content&id=KA287622&actp=search&; viewlocale=en_US&searchid=1364485292624 It kind of makes sense that SRM is the customer facing piece for submitting, viewing status, searching KB and responding to surveys. 1 consistent interface that all apps can use. Jason On Fri, Mar 29, 2013 at 11:03 AM, Hennigan, Sandra <Sandra.Hennigan@usdoj .gov> wrote: > ** > > ARS & ITSM 8.1 (Full ITSM)**** > > Windows 2008 SP2**** > > Oracle 11g**** > > ** ** > > Sanity check, please.**** > > ** ** > > ITSM with SRM has out of the box Survey & workflow tied to SRM and > individual SRDs.**** > > There is no HPD:Help Desk Survey out of the box as with previous ITSM > versions.**** > > ** ** > > Is this correct? Yes/No**** > > ** ** > > I have searched thru the online BMC guides and searched Dev Studio for > Forms with “Survey” in the form name and not found any reference to HPD > Survey.**** > > ** ** > > I am trying to verify so that out of the blue our customers will not be > getting a Survey for closed Incident tickets.**** > > ** ** > > Thank you,**** > > ** ** > > Sandra Hennigan**** > > Remedy Developer**** > > Criminal Division | U.S. Department of Justice**** > > ☎ (202) 353-0557**** > > Mobile: 202-716-0848**** > > ** ** > > [email protected]**** > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
