Hi,
On HPD:Help Desk, there are almost 30 fields starting with 'z1D_KMSChar' and they all are not used if Knowledge Management is not installed. BMC does not recommend to use existing fields from the application for customization, if it is not used, it would be used in future by BMC for sure. Field name starting with "z1D" are all display only fields[ entry mode = display]. You can create new field and set the entry mode as "display" to fulfill the requirement instead of using OOTB fields. If you still want to use or customize the existing one you can create an overlay for that and proceed. -- Regards, Atul Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] <http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=node&node=7583733&i=0> || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs <http://twitter.com/#%21/vyomlabs> || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Friday, March 29, 2013 8:45 PM To: [email protected] Subject: Unuser fields in the Incident ** Hi All, Are there any fields in the Incident that are there but not being used? There are 32 'z1D Char##' fields. I have seen some workflow where some are used but if it was known for certain that some are not used anywhere then I could just use one for some workflow/notifications that I need to do. I really would prefer not to create new fields if I can just use an existing temp fields. ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _____ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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