Good morning everyone, What is the best way to go about pulling the changes is status from a Service Request for a specific ticket?
This seemed easy to me at first blush. However, I'm a little perplexed. This is for version 7.0 also. I know...I know... Just looking for expertise on what people have found best practice for this. Ultimately, it will go into a Crystal Report. Also followed by the changes in status for a spawned CHG. The CHG's seem a little more straight foward with the Status History fields. Thank you for your time. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
