That’s what I thought, thanks. I will probably take a more robust look at that and add in the ability to search by username while I’m at it since that is also a unique value.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Sent: Monday, April 08, 2013 2:47 PM To: [email protected] Subject: Re: Setting the Customer*+ on Incidents through a web service ** There's no data configuration for it. Requires adding the Internet E-mail field to the web service input mapping and then updating the filter on the Interface Create form to use it when retrieving the customer information. Jason Bess From: "Pierson, Shawn" <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Sent: Monday, April 8, 2013 2:34 PM Subject: Setting the Customer*+ on Incidents through a web service ** Good afternoon, Perhaps this is just a limitation in my own thinking, but I have a few integrations using the HPD:IncidentInterface_Create form. Since the company is growing, we are running into issues where we have people with the same name but are different people under different operating companies, but the way the web service works it picks the first People record with a matching name. I have the user’s email address and could probably obtain other information if necessary to make the name unique, but in looking at the BMC Remedy IT Service Management Integrations guide, I don’t see where I can actually pass any of those fields. Based on the documentation, it looks like the only things you can match on are the Last_Name and First_Name, and then return the first result. How do those of you leveraging the web services or email templates get around this limitation, or is the documentation incorrect? I am on 7.6.4 but this issue has been around since before the upgrade. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
