That's because there are fields on the incident form with duplicate labels. Customer company, direct contact company, incident company, customer department, direct contact department.
It also causes problems when doing an advanced search. If you put 'Department' in the search bar, the system can't determine which field to use, (for customer or contact) and just chooses 1. (Fun fact, the order in which the mid-tier chooses the field to use is opposite of the user tool. Causing one to search the customer department and the other to search the contact department for the same advanced qualification.) To fix both issues, you need to change the display names of those fields so they are unique. Jason Bess On Apr 10, 2013, at 5:45 AM, Team Remedy <[email protected]> wrote: > Hi All, > We work on an istance of Remedy with this topics : > Ar Server 7.1.00 Patch 011 201007230200 > Mit Tier Version 7.6.04 SP4 201209051922 > > Now, We are facing a singular condition about creating report definition > files web using ReportCreator form. > When we use the 'Field' tab we observe that in the dropdownlist appear > duplicates fields, why ? I.e. two 'Company*+' fields or two 'Department' > fields > > Is it right ? I'm not so sure ! > Any idea ? Can you help me ? > thanks in advance. > > Pietro. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > <Cattura.JPG> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
