There are many duplicated labels and confusingly named fields. For external tools, you must also be careful when there are locale dependent views and the default locale switches on a form (happens a lot in a development environment).
All Meta-Update bundled tools (Meta-Query, Meta-Delete) accept Remedy "field DB names" as well as labels and IDs. It's a relatively trivial enhancement to effect. I would prefer it in the Advanced Search bar. Meta-Query is a tool that makes CSV files of Remedy or SQL queries. You can use it to extract data, problem solve by revealing hidden fields, test SQL statements (without a client). Meta-Delete is a command line way of issues mass deletes. Meta-Schema is a form and workflow tool and lists both labels and fields. Our free ITSM Forms and Fields will give you all the forms and fields (including labels) of ITSM (7.6.04, 8.0.0) in a convenient spreadsheet. Check out "Freebies" on our web site: www.softwaretoolhouse.com Cheers Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys_AT_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jlbess Sent: April-10-13 13:47 To: [email protected] Subject: Re: ReportCreator Form Duplicates Fields. That's because there are fields on the incident form with duplicate labels. Customer company, direct contact company, incident company, customer department, direct contact department. It also causes problems when doing an advanced search. If you put 'Department' in the search bar, the system can't determine which field to use, (for customer or contact) and just chooses 1. (Fun fact, the order in which the mid-tier chooses the field to use is opposite of the user tool. Causing one to search the customer department and the other to search the contact department for the same advanced qualification.) To fix both issues, you need to change the display names of those fields so they are unique. Jason Bess On Apr 10, 2013, at 5:45 AM, Team Remedy < <mailto:[email protected]> [email protected]> wrote: > Hi All, > We work on an istance of Remedy with this topics : > Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 > 201209051922 > > Now, We are facing a singular condition about creating report definition files web using ReportCreator form. > When we use the 'Field' tab we observe that in the dropdownlist appear > duplicates fields, why ? I.e. two 'Company*+' fields or two > 'Department' fields > > Is it right ? I'm not so sure ! > Any idea ? Can you help me ? > thanks in advance. > > Pietro. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org> www.arslist.org > "Where the Answers Are, and have been for 20 years" > <Cattura.JPG> ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at <http://www.arslist.org> www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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