So this is just a standalone field that could be used to manually include a target date?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, April 22, 2013 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Target date ** Hi, It is used to record the Target Resolution date for the Incident - not related to any of the sub systems including SLM. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 22 April 2013 15:53 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Incident Target date ** Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field used to capture and display. OTB this is a column in the Incident Console. Thought maybe this was the next SLA target date. I have response and resolution SLA's set up but this field is always blank. If this is how it is intended, maybe there is some workflow that needs to be turned on either in the HPD:Help Desk or SLA Measurement form. Any ideas greatly appreciated. ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE3F48.99F10DB0] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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