In application administration console you can configure goal types on the custom configuration tab. One of the options to select when configuring a goal type is incident estimated resolution tracking. Select that option and the target date will auto populate. It doesn't happen right away. There is an escalation that fires like every 5 mins to set the target date.
Kevin
Date: Mon, 22 Apr 2013 10:52:50 -0400
From: mbritt...@navisite.com
Subject: Incident Target date
To: arslist@ARSLIST.ORG
**
Hi All,
In the Incident (HPD:HelpDesk) form what is the Target date field used to
capture and display. OTB this is a column in the Incident Console. Thought
maybe this was the next SLA target date. I have response and resolution SLA’s
set up but
this field is always blank. If this is how it is intended, maybe there is some
workflow that needs to be turned on either in the HPD:Help Desk or SLA
Measurement form. Any ideas greatly appreciated.
ITSM 7.6.04 SP3
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite –
A Time Warner Cable Company
mbritt...@navisite.com
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