The test drive instance does not really bring out all the goods the way SNOW demo instances do. SNOW is selling the ease of development concept as much as ease of use through Demo instances.
Here are a few thoughts. Separate Support Staff from admin and provide another "admin" option to log in. Give SR development access to show how easy it is to develop SRs (with Service request Designer). Provide Data Loader access to show how easy it is to upload data. Provide proper admin access to show multiple integration options. Highlight AI/Pentaho that ships with Remedy. Process Designer needs to be chipped in to actually show the value of graphical approach to designing flows/SRs etc. Those are USPs for 8.1 and should clearly come out. BMC can go a step further and link certain simple "Do It Yourself" exercises and relevant demos/discussions on Youtube (some excellent stuff out there from BMC) to admin and support staff demo instance (as for Analytics). -Raman On Sun, Apr 28, 2013 at 6:14 AM, patchsk <[email protected]> wrote: > BMC also has the online ITSM demo instance available for those who want > to test drive since atleast an year to my knowledge. You just need to > provide a few details to sign in. > It is not as open as SNOW where you don't even need sign in but still not > too cumbersome to sign in. > http://go.bmc.com/forms/ESM_ROD_Trial_Sept2012 > > They used(not sure now) to also give VM images with preinstalled stack and > sample data through their sales channel for customers want to test drive > in their local servers. > > > > > > > On Saturday, April 27, 2013 7:12:38 AM UTC-7, Raman Arora wrote: >> >> ** >> I second John. Not only is documentation available, but even demo >> instances are available that help to build an ecosystem that helps in >> marketing of SNOW. >> Last but not the least you must know the strategies that competitors are >> using...you might learn a thing or two..doesn't hurt :-) ! >> >> Raman >> >> >> On Sat, Apr 27, 2013 at 4:46 PM, John Baker <jba...@javasystemsolutions.* >> *com> wrote: >> >>> Natalie >>> >>> And refreshing that SNOW documentation is not hidden behind some dated >>> "if you've not paid your support, you can't read it" philosophy... >>> >>> >>> John >>> >>> ______________________________****______________________________**** >>> ___________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
