We put it in job title and then add it to the incident-people view for reporting. The one downside is it is not stored in the incident so if affiliation changes the data may not entirely be accurate.
Paul Hodgdon University of New Hampshire Sent from my iPhone On Apr 26, 2013, at 3:24 PM, "Jessica Hinkal" <[email protected]> wrote: > Any edu's out there capture customer affiliation within Remedy ITSM 8.0 > people record? If so, where did you put that information. Did you have to > customize the people record to record this attribute? We are looking to > classify our people based on their affiliation here (student, faculty, staff, > alumni, etc). > > Any information would be great! > > Thanks! > Jessica Hinkal > University at Buffalo > CIT/NCS > 111 Computing Center > Buffalo, NY 14260 > 716-645-3505 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
