We chose to use the 'Affiliation' field on CTM:People which led to us having to modify a couple of forms, including CTM:People, HPD:IncidentInterface_Create, HPD:IncidentInterface to include our custom affiliations e.g. Student, Employee, Alumni etc..
It was necessary to generate good reports on the types of calls we were getting and also ensure that our custom apps could generate tickets with the appropriate affiliations. Leo -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jessica Hinkal Sent: Friday, April 26, 2013 3:05 PM To: [email protected] Subject: customer affiliation Any edu's out there capture customer affiliation within Remedy ITSM 8.0 people record? If so, where did you put that information. Did you have to customize the people record to record this attribute? We are looking to classify our people based on their affiliation here (student, faculty, staff, alumni, etc). Any information would be great! Thanks! Jessica Hinkal University at Buffalo CIT/NCS 111 Computing Center Buffalo, NY 14260 716-645-3505 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
