The only other thing would be to check the timeouts for the load balancer session vs. the mid tier session. The mid tier session should be longer than the LB timeout.
Sent from my iPhone On May 6, 2013, at 1:53 PM, "Hutcheson, Heather" <[email protected]> wrote: ** Looks like we do have a sticky cookie enabled. Could there be another possible reason? Thank you, Heather Hutcheson *From:* Action Request System discussion list(ARSList) [ mailto:[email protected] <[email protected]>] *On Behalf Of *Tauf Chowdhury *Sent:* Monday, May 06, 2013 10:23 AM *To:* [email protected] *Subject:* Re: ARERR 9093 - User is currently connected from another machine ** Heather, >From your messages, it looks like you have 2 mid tiers. Do you have a load balancer sitting in between the users and the mid tier? If so, you need to configure a sticky cookie or session affinity for those users. You don't need to do this if you are load balancing your AR app servers in between mid tiers but you DO need it for the users to the web server. On Mon, May 6, 2013 at 1:18 PM, Hutcheson, Heather <[email protected]> wrote: ** For the past few weeks we have been receiving an increasing amount of *ARERR 9093, User is* *currently connected from* *another* *machine*, messages in our organization. After gathering some information and running some tests, we have identified there is not consistency with the action of the users and these errors. They are using a variety of browsers including IE, Firefox and Chrome. This is mainly occurring to our support staff but is happening to our end users as well, the error is occurring with fixed, floating and read licenses. We are using 7.6.04 SP4 and increased our Apache Tomcat memory on both mid tier servers hoping it would help resolve the problem. Has anyone else experienced this problem? Any guidance is much appreciated. Thank you, *Heather Hutcheson* General Atomics *I* Information Technology 3550 General Atomics Ct. San Diego, CA 92121 [email protected] PH: (858) 455-3366 _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Tauf Chowdhury* _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
