There's an email attachment form - you can have an attachment field on the staging form and do a set fields when you submit the staging form; you'll need the email ID... OR ... pass the email ID to the work info and do the set field right there. That will avoid the redundancy (at least one) of the attachment being saved in the staging form (I'd also set up an escalation to remove the staging form after a couple days - but then this starts to sound like I've been there and done that).
----- Original Message ----- From: "Mark Brittain" <[email protected]> To: [email protected] Sent: Wednesday, May 8, 2013 9:59:43 AM Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
