In 7.6.4 the email engine will go ahead and create the "problem" emails in AR System Email Error Messages (which is a copy of AR System Email Messages) Kind of sweet.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, May 08, 2013 12:28 PM To: [email protected] Subject: Re: Email to ARS 7.6.04 ** Great point! We have seen this with incoming emails as well as web services. It is much easier to troubleshoot when you at least have the record in the system vs. being completely rejected by the system. Jason On Wed, May 8, 2013 at 9:20 AM, William Rentfrow <[email protected]<mailto:[email protected]>> wrote: ** Another thing to note with this - You might not want very much workflow to fire on the initial action that brings the email in. If there is an error in the submit process the entire thing will roll back and it's harder to troubleshoot. When I've set this up in the past I actually push the emails in with an escalation. Depending on how the emails are entered and what validation you are doing it makes troubleshooting easier. Still, there's easily a case for doing it either way depending on your environment and requirements. From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Pierson, Shawn Sent: Wednesday, May 08, 2013 9:13 AM To: [email protected]<mailto:[email protected]> Subject: Re: Email to ARS 7.6.04 ** You have to do a lookup on the AR System Email Association form, identify the email based on the Source ID2 field being equal to Unique Identifier field on AR System Email Messages. Based on that, you can obtain the Destination ID of the attachment, then in another piece of workflow go to AR System Email Attachments match based on the Attachment ID field, and pull in the attachment. I hope this gives you a good starting point. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Brittain, Mark Sent: Wednesday, May 08, 2013 9:00 AM To: [email protected]<mailto:[email protected]> Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335<tel:315-453-2912%20x5335> Mobile: 315-882.5360<tel:315-882.5360> [email-Logo-031813] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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