But what SQL Error are you receiving in the Admin tool? I have had in the past, errors from the Admin tool about Views not being created, and those will not affect ARS (as the DB Views are not used by ARS).
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hugo Ruesga Sent: Wednesday, May 08, 2013 11:21 AM To: [email protected] Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS ** Thanks for your replies. Fred; I'm aware that SQL is not case sensitive, however it must have something to do, since if I attempt to modify any existing field on the forms labeled as t instead of T, I received the SQL error. I turned on the SQL log, but couldn't find any specific message that could lead to determine if the query is failing. However new fields added to the form are available for modification. Really weird, for sure; also I recall do not modifying by SQL ARS table structure, however could find technical notes and it mentions the chance of use Alter table command. But only on DB2. About the other chance mentioned by Phil, that could be the best approach, but I have the limitation about time, table has been there for 10 years, but don't know when it was modified, and data would take more than the time I had (last night i released a new WF on that form for setting rightly RLS field). However if it fails, I'd give a shot to recreate the form from the ground. Even I tried to import the DEV form, but it failed too. but guess I'll need to wait and give a try to Phil's recommendation. Thanks for your response Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 -----Original Message----- Date: Wed, 8 May 2013 09:47:13 -0500 From: [email protected] Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS To: [email protected] ** Hugo: I'm working from memory on this solution, so I'd recommend allowing a few hours for other listers to comment on it -- just in case I'm forgetting something. I'd also recommend opening a support incident with BMC to verify the procedure before performing it. If you have a development ARS server, you could export the form and related workflow from the production ARS server, and see if it will import into the development server. If successful, then you could proceed with the following... 1. Stop the ARS services, back up your database, and start the ARS services 2. Export the data from the production form into an .arx file 3. Export the form and related workflow into a .def file 4. Delete the form 1. If a warning appears about join forms that depend on this form, then do not delete and cancel this procedure 2. If the delete fails (eg, ARS is unable to make SQL drop the table), then cancel this procedure, stop the ARS services, restore the database from backup, and start the services again 5. Import the form from the .def file into production 6. Import the data from the .arx file 7. Import the remaining workflow from the .def file This procedure will re-create the form cleanly. HTH, --Phil -----Original Message----- From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Hugo Ruesga [[email protected]] Sent: Tuesday, May 07, 2013 21:58 To: [email protected] Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS ** Guys, Besides that this could be a really silly question. I'd like to check with all of the gurus here. I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch 007) over a custom development, but when I do this on the Admin, It returns an SQL error, and field is not saved on the form. I went further and find that this table on the properties for the ARSystem DB (SQL Server) the table is labeled as t instead of T, what makes me think that someone had already played with the form. Question here is: Will I broke more at DB if I modify this field by using alter table and alter column commands? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
