Some guy wrote the DIY version a long time ago as well... http://williamrentfrow.com/automating-service-bmc-remedy-email-engine-part-1/
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carl Wilson Sent: Wednesday, May 08, 2013 4:02 PM To: [email protected] Subject: Re: Email to ARS 7.6.04 ** Hi, I offer this as a pre-made integration if you do not want to code this yourself available here: http://www.missingpiecessoftware.com/products/ar-email-to-itsm-integration There is a fully working evaluation available that you can trial here: http://www.missingpiecessoftware.com/downloads/viewcategory/11-ar-email-to-itsm-integration It incorporates many of the techniques discussed on this thread by others and I have also had customers add additional functionality such as attachment compression. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: 08 May 2013 15:00 To: [email protected] Subject: Email to ARS 7.6.04 ** Hi All, I have a requirement to give users the ability to send an email to ARS and create a Work Info Note in the Incident or Change. When the email is received in the AR System Email Messages form, based on the subject line, the email is pushed to a staging form. On the staging form I do some validation for things like out of office replies, verify the sender, etc. If all criteria are met, then I push to the Work Info. Attachments are the challenge. How do I get the attachments to the staging form? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected]<mailto:[email protected]> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [email-Logo-031813] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2013.0.3272 / Virus Database: 3162/6305 - Release Date: 05/07/13 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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