Sachin: As far as the OOB functionality, with at least 7.6.04, the Prod Cats are automatically copied over to the Res Prod Cats if they (Res Prod Cats) are blank at resolve time, the Op Cats are not copied over.
I couldn't say for sure if that's the case with earlier versions or even with v. 8 and higher, though with v. 8 and above, it probably is. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sachin Verma Sent: Thursday, May 09, 2013 5:49 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] OOTB Functionality question. ** Hi Team, Does anyone has the info if the functionality exists OOTB in RoD to copy the Opt and Prod Cats to the Resolution Opt and Prod Cats upon status being equal to Resolved if the Resolution Opt and Prod Cats are blank. Regards, Sachin ________________________________ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise confidential information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the e-mail by you is prohibited. Where allowed by local law, electronic communications with Accenture and its affiliates, including e-mail and instant messaging (including content), may be scanned by our systems for the purposes of information security and assessment of internal compliance with Accenture policy. ______________________________________________________________________________________ www.accenture.com<http://www.accenture.com> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
