I've never been asked to use it
On Thu, May 9, 2013 at 2:57 PM, Rick Westbrock <[email protected]> wrote: > ** > > Is it a normal process for Support to request the customer to use the “log > tool” to fetch all logs? During the last several cases that I have opened > with Support in the last nine months the Support techs have never once > mentioned such a tool to me. (I thought it would be better to ask this here > rather than muck up the discussion over at Communities.**** > > ** ** > > I too have been a victim of being asked for logs more than once and then > figuring it out on my own or via the List before Support ever got back to > me with anything.**** > > ** ** > > -Rick**** > > ** ** > > ** ** > > ___________________________**** > > Rick Westbrock**** > > QMX Support Services**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Wednesday, May 08, 2013 23:43 PM > *To:* [email protected] > *Subject:* BMC Communities Discussion regarding maintaining our > environment details on Support Central**** > > ** ** > > ** **** > > Hi all,**** > > ** ** > > I thought I would share the link to this discussion here. Over the years > many of us have aired our Support rants on the list; sometimes about the > the specific question being asked. Login and leave your comments regarding > the topic since you have Support's virtual ear.**** > > ** ** > > (not quite a) Poll - environment log for Customer > Support<https://communities.bmc.com/message/320641> > **** > > ** ** > > Jason**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
