I have been asked a few times. I think one time I may have surprised them by using it before they asked though.
Jason On Thu, May 9, 2013 at 2:18 PM, Longwing, Lj <llongw...@usgs.gov> wrote: > ** > I've never been asked to use it > > > On Thu, May 9, 2013 at 2:57 PM, Rick Westbrock <rwestbr...@qmxs.com>wrote: > >> ** >> >> Is it a normal process for Support to request the customer to use the >> “log tool” to fetch all logs? During the last several cases that I have >> opened with Support in the last nine months the Support techs have never >> once mentioned such a tool to me. (I thought it would be better to ask this >> here rather than muck up the discussion over at Communities.**** >> >> ** ** >> >> I too have been a victim of being asked for logs more than once and then >> figuring it out on my own or via the List before Support ever got back to >> me with anything.**** >> >> ** ** >> >> -Rick**** >> >> ** ** >> >> ** ** >> >> ___________________________**** >> >> Rick Westbrock**** >> >> QMX Support Services**** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller >> *Sent:* Wednesday, May 08, 2013 23:43 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* BMC Communities Discussion regarding maintaining our >> environment details on Support Central**** >> >> ** ** >> >> ** **** >> >> Hi all,**** >> >> ** ** >> >> I thought I would share the link to this discussion here. Over the years >> many of us have aired our Support rants on the list; sometimes about the >> the specific question being asked. Login and leave your comments regarding >> the topic since you have Support's virtual ear.**** >> >> ** ** >> >> (not quite a) Poll - environment log for Customer >> Support<https://communities.bmc.com/message/320641> >> **** >> >> ** ** >> >> Jason**** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
