Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent in....it's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the server is in, and they have always just translated from there.
On Mon, May 13, 2013 at 10:15 AM, Yolanda Collier < yolanda.collier....@navy.mil> wrote: > The server is in a PST and the majority of the users are on the EST. When > notifications are sent out they contain the server time which will be > incorrect for our customers outside of PST. > > For example: > > Customer East Coast is requesting a meeting at 3 pm. The notification will > utilize the server time (which is PST) and show a 3 hour difference and the > time will reflect 12 pm. > > Is there any setting or workflow that can be utilzed to ensure time zone > difference is presented in the notification sent by the filter? > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
