You do not have to set the next ID block size if you do not want to, or set it specifically for forms you want to and refrain from those you do not want to. Agreed its great for performance to set it, but performance may not be the biggest problem for small to mid size shops that do not use part or the whole system heavily.
Also it is possible to reset to XXXX00001 if you want to, after you have customized all you want by exporting only the structures and 'meta-data' and skipping all application data, dropping the DB and recreating it by importing those structures and data, and then altering the data in the arschema appropriately. I have done it before and it works quite well. Although it is possible to do that, I like the idea of starting from XXX1000000 better especially if you are a small / mid-size shop. This takes less work and you're highly unlikely to reach the limit anytime too soon. Cheers Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra Sent: Tuesday, May 14, 2013 7:44 AM To: [email protected] Subject: Re: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01 Instead of deleting test data, modify so that it falls under a test Company & Support Groups. If you change the starting number, set it ahead not behind your current IDs. Also, let your customer know that the ticket IDs will NOT be sequential because of the "Next Request ID Block Size". Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of syed Ziyan Sent: Tuesday, May 14, 2013 2:09 AM To: [email protected] Subject: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01 ** Hi All, We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03 We have been using this system for development and Implementation and during this testing period many users had raised several INC/CR/PBI/SR. Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR records and set the starting number counter to 0001 . Any quick Idea will be highly appreciated. Thanks in advance. Ziyan _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
