It is not part of the Mid Tier installer. The configuration of Tomcat via the installer is minimal. You will need to configure Tomcat SSL after the Mid Tier installer. BMC ships Tomcat as a convenience for getting Mid Tier up and running quickly but is not a BMC product. Personally I always install Tomcat from http://tomcat.apache.org/ before installing Mid Tier.
There are a number of resources on the web regarding configuring Tomcat for SSL. Here is a document that talks about a few SSL/encryption details: Remedy 8 - Digital Certificates<https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/03/13/remedy-8--digital-certificates> It doesn't talk about Tomcat but many of the concepts are the same and some of the command examples might be useful. Give configuring SSL by using some of the resources on the web. If you run into any issues let us know, somebody here has probably encounter it before :) Jason On Wed, May 15, 2013 at 8:05 AM, Sandeep Pandey <[email protected]>wrote: > ** > Thanks Jason. > > I have opened port already 8080. Do we mention ssl encryption during > installation or we can do later after doing configuration setting change in > midtier? > > How to check? Is that https rather than http? > > Sandeep Pandey > Remedy Developer > > > On Wed, May 15, 2013 at 8:21 PM, Jason Miller <[email protected]>wrote: > >> ** >> >> You only need to open the port for the web server to the World (usually >> 80 or 8080 or 8443 or 443). I strongly recommend using SSL encryption if >> you are not already (I recommend it for internal only access as well). >> >> Jason >> On May 15, 2013 7:43 AM, "Sandeep Pandey" <[email protected]> >> wrote: >> >>> ** >>> Dear List, >>> >>> I have installed Midtier and ARS in single box and remedy web page >>> correctly functioning in Intranet network having firewall. >>> >>> Will it work over the Internet outside the Intranet if firewall setting >>> we remove? Or any thoughts? >>> Do we have any other settings related to firewall from the ARS >>> application/mid tier side if we disable/enable firewall? >>> >>> >>> Web Server Information: Apache Tomcat/6.0.20 >>> ARS 7.6.04 SP4 >>> >>> -- >>> Sandeep Pandey >>> Remedy Developer >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
