Hi Jiri, I have a discussion that is quite identical. We want to use the ITSM ootb integration forms directly, without any additional pre-staging form. ITSM Integration Guide mentions this possibility. Because of Atrium Orchestrator we are using we decided to create one Webservice from AO and use the ootb integration forms of ITSM by using the Remedy API Adapter from AO. In the Webservice we will parse different parameters that identifies what module und what action is required, e.g. Incident and CREATE. Advantage: 1 URL but different parameters. Problem: size of the XML. HTH
-- Mit freundlichen Grüßen Rüdiger Tams >________________________________ >Von: Jiri Pospisil <[email protected]> >An: [email protected] >Gesendet: 11:57 Donnerstag, 16.Mai 2013 >Betreff: ITSM Web services > > >Hi all, > >We are integrating ITSM modules (incident, problem and change) with >another Remedy system instance through web services. >The plan is to create a staging area in front of OOB integration forms. >Now, the question we are discussing and I would like to ask other >people's opinion on is: > >Would you consider creating just a single web service with one staging >form behind for all modules using an attribute to distinguish which >module the call relates to >OR >Would you mimic the OOB approach and create three web services with >three separate staging forms (one for each module)? > >What pros/cons can you think of for each of the approaches? >What other aspects would you consider to choose between the two? > >Thanks >Jiri Pospisil > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
