You need to understand the way a CR thing runs in Remedy-the manual does describe how it works
Parameters in a Crystal Report are ignored when the report is run inside Remedy. You need to add the CR to the Report form and run it from there; selecting the relevant criteria. This will perform a search of the indicated form and present the selected data to the CR. Effectively the CR report is just become a presentation engine. Running the CR outside of Remedy via the ODBC driver allows you to use all the good stuff available in Crystal Reports. Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nguyen, Paul Sent: Thursday, 16 May 2013 11:18 PM To: [email protected] Subject: Re: Crystal Report LIKE search not working in AR User ** Please use LIKE instead of = for crystal search ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of clemence Sent: Thursday, May 16, 2013 01:16 To: [email protected] Subject: Crystal Report LIKE search not working in AR User ** HI I am trying to create a crystal report serach criteria using LIKE. using Crystal Report, the search criteria is {HPD_HelpDesk.Company Name} LIKE {?Customer Name} and if i put {?Customer Name} = *ABC*, crystal will give me all ticket whose company name includes ANC. but if i run the report in AR user, it give 0 result. anyone can advise how i can use a LIKE search in AR user ? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
