This is great and perfect timing!  One or both of you should write a paper on 
this for WWRUG13!

Looking forward to hearing the results.

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Ken Pritchard
Sent: Friday, May 17, 2013 1:29 PM
To: [email protected]
Subject: Re: ITSM 7.6.04 SP4 to ITSM 8.x

**
I'll be going from 7.6.03 to 8.x in the near future.  I asked this question at 
an area RUG and was told it would be a two week process to upgrade production 
once I got there.  They said I should have a separate machine and do the 
upgrade then do a delta data migration.  Of course being the obstinate person I 
am and with the client having a lack of resource to buy another box, I'm 
figuring once I get the gameplan together in dev it shouldn't take that long.

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Saji Philip
Sent: Friday, May 17, 2013 2:12 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: ITSM 7.6.04 SP4 to ITSM 8.x

**

I am about upgrade our development/testing 7.6.04 to 8.x.  Retaining 7.6.04 
ITSMs except for SRM, SLM, and Atrium.

I will let you know how it goes.
On May 17, 2013 12:52 PM, "Sanford, Claire" 
<[email protected]<mailto:[email protected]>> 
wrote:
Does anyone have an idea of what kind of time factor it would take to move from 
ITSM 7.6.04 SP4 to ITSM 8.x ?

Are there any gotcha type issues?  Special considerations?  Do the overlays 
really work/help?  We are about to populate the SMDB with all of the data 
center assets, is this something that would be better done in 8.x?

We just hit our 1 year out on ITSM 7.6.04  and now management would like to 
move to ITSM 8.x.



Thank you!


ITSM 7.6.04 SP4
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
[email protected]<mailto:[email protected]>



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