Is that what you do for fun Joe? :) Sent from my iPhone
On May 20, 2013, at 9:24 PM, Joe D'Souza <[email protected]> wrote: ** Just for fun, have you tried creating another similar SR from scratch? Joe ------------------------------ *From:* Action Request System discussion list(ARSList) [ mailto:[email protected] <[email protected]>] *On Behalf Of *Robert Heverley *Sent:* Monday, May 20, 2013 8:59 PM *To:* [email protected] *Subject:* Re: Service Request Error ** Hi Roger, I have created 1 rule and still receive the error. Our system has been live for over a year with very minor issues and now we have this one that will not clear. I have rebuilt the template, applied it to the AOT, and updated the PDT with no success when I click on "Retry". Thank you. On Mon, May 20, 2013 at 4:50 PM, Roger J <[email protected]> wrote: ** You need to create at least one SR Auto Assignment rule to insure that the SR is assigned. -----Original Message----- From: Robert Heverley <[email protected]> To: arslist <[email protected]> Sent: Mon, May 20, 2013 8:45 pm Subject: Service Request Error ** Hello Listers, I have run into a wall while attempting to resolve an error: (44699: "", "No groups were found using automated routing. You need to manually select a group.";) within Service Request. How do I manually select a group? Any help would be greatly appreciated! Thank you, Robert _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
