Hi Robert, Error 44699 comes from filter: HPD:INC:Assignment_036_AsgRouting (or another AST filter which you do not care about for this issue)
Has the setting to auto create an associated Incident been enabled within SRM (this appears to be the case as it is the Incident form throwing the error)? If so, you need to create an Incident Assignment record for the company/classification or a sub-set thereof. Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, May 20, 2013 10:04 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request Error ** Damn I thought no one would find out :) Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, May 20, 2013 9:43 PM To: arslist@ARSLIST.ORG Subject: OT: Service Request Error Is that what you do for fun Joe? :) Sent from my iPhone On May 20, 2013, at 9:24 PM, Joe D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: ** Just for fun, have you tried creating another similar SR from scratch? Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Monday, May 20, 2013 8:59 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Service Request Error ** Hi Roger, I have created 1 rule and still receive the error. Our system has been live for over a year with very minor issues and now we have this one that will not clear. I have rebuilt the template, applied it to the AOT, and updated the PDT with no success when I click on "Retry". Thank you. On Mon, May 20, 2013 at 4:50 PM, Roger J <rjust2...@aol.com<mailto:rjust2...@aol.com>> wrote: ** You need to create at least one SR Auto Assignment rule to insure that the SR is assigned. -----Original Message----- From: Robert Heverley <robert.hever...@gmail.com<mailto:robert.hever...@gmail.com>> To: arslist <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Sent: Mon, May 20, 2013 8:45 pm Subject: Service Request Error ** Hello Listers, I have run into a wall while attempting to resolve an error: (44699: "", "No groups were found using automated routing. You need to manually select a group.";) within Service Request. How do I manually select a group? Any help would be greatly appreciated! Thank you, Robert _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
