Hi Everyone Hoping to get some feedback to the following:
We are looking into archiving our Incident Management data. We are currently running 7.5.1, but expect to upgrade by the end of the calendar year. The modules currently running are IM, CM, AM, SRM (not heavily yet, so many requests come through IM) , SLM. When I review the out of the box processes - I am not really seeing any advantages to the Remedy archive other than performance on searches within the data base itself. I thought the idea would be to not only improve performance but save on disk space as well.. Our rules must include the ability to restore records if they are deleted as part of this process, or if we do not delete them, have the ability to search and report off of the archive. Our retention rule is 3 years in an accessible, readable format. So.. just looking to hear back on what strategies others are or have used and how effective those strategies are! Any feedback would be great appreciated! Have a great Memorial day week-end! Thanks C ************************************************************************************************* This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
