Christine, We’re on also 7.5.01 and looking at an upgrade.
I’ve used archive with the “Delete from Source” option on a couple of forms & not had any problem. However, when I tried the “Copy to Archive and Delete from Source” option, the Archive form generates the following error when searching for records: ARERR [313] Data types are not appropriate for relational operation Keep in mind the records do display but this error pops up every time moving through the results list or when clicking on the table on the Relationships tab. According to BMC, this is defect SW00400948. There’s no fix for this version as it’s fixed in later versions. You might want to check out your system & see if you get the same error. Maybe someone on the list can suggest a fix? Rebecca On Thu, May 23, 2013 at 10:55 AM, Christine Milton Hall < [email protected]> wrote: > ** > > Hi Everyone > > > > Hoping to get some feedback to the following: > > > > We are looking into archiving our Incident Management data. We are > currently running 7.5.1, but expect to upgrade by the end of the calendar > year. The modules currently running are IM, CM, AM, SRM (not heavily yet, > so many requests come through IM) , SLM. When I review the out of the box > processes – I am not really seeing any advantages to the Remedy archive > other than performance on searches within the data base itself. I thought > the idea would be to not only improve performance but save on disk space as > well.. > > > > Our rules must include the ability to restore records if they are deleted > as part of this process, or if we do not delete them, have the ability to > search and report off of the archive. Our retention rule is 3 years in an > accessible, readable format. > > > > So.. just looking to hear back on what strategies others are or have used > and how effective those strategies are! > > > > Any feedback would be great appreciated! Have a great Memorial day > week-end! > > > > Thanks > > C > > ************************************************************************************************* > > > This e-mail and any files transmitted with it may contain confidential > information and is intended solely for use by the individual to whom it is > addressed. If you received this e-mail in error, please notify the sender, > do not disclose its contents to others and delete it from your system. > > ************************************************************************************************* > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
