Hi All, Hoping to get some help here. The client has a web service from an external system that they consume. For the most part it works well but sporadically the response takes a while to come back, which results in the "java.net.SocketTimeoutException: Read timed out" error. When the error occurs, the Plugin server bounces. There's no rhyme or reason to which requests take a while to respond and which ones are for the most part instantaneous. The same request that failed can then be sent through in no time without any issues.
I've tried testing the web service through a 3rd party utility and I see the same delay in responses periodically. However, it seems that in Remedy that delay in response crashes the Plugin process. Raising the timeout limit dodes not make a difference as it just takes longer to come back with that message. Heres' some info about the system Version: 7.1 Patch 5 OS: Solaris DB: Oracle 10.2 My thought was to play around with the Plugin-Filtr-API-Threads setting. They currently have it set at 10 20. Any help would be appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
