Hi Howard, Take a look at the following document, it will list where you need to make the adjustments:
https://communities.bmc.com/docs/DOC-21419 _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Howard Richter Sent: 24 May 2013 15:29 To: [email protected] Subject: Incident SLA 7.6.4 question and some Friday humor ** Happy Friday all, I have a user that forgot to put an incident in pending and therefore the SLA was missed (and this poor guy is in deep doo-doo and I want to see if I can help him out.) So any OOB way (through a back end form) that I could reset the SLA on that incident? If not, he will learn a very painful lesson. Now for some Friday humor: Friday is like a superhero that always arrives just in time to stop me from savagely beating one of my coworkers with a keyboard. OR “There's no reason to become alarmed, and we hope you'll enjoy the rest of your flight. By the way, is there anyone on board who knows how to fly a plane?” Airplane (1980) Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
