Happy Friday all,
I have a user that forgot to put an incident in pending and therefore the SLA
was missed (and this poor guy is in deep doo-doo and I want to see if I can
help him out.)
So any OOB way (through a back end form) that I could reset the SLA on that
incident?
If not, he will learn a very painful lesson.
Now for some Friday humor:
Friday is like a superhero that always arrives just in time to stop me from
savagely beating one of my coworkers with a keyboard.
OR
“There's no reason to become alarmed, and we hope you'll enjoy the rest of your
flight. By the way, is there anyone on board who knows how to fly a plane?”
Airplane (1980)
Howard
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = <mailto:[email protected]> [email protected]
Linkedin profile <http://www.linkedin.com/in/hbr4270>
http://www.linkedin.com/in/hbr4270
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