Update the 'Web Toolbar' attribute to 'shown' on the View for RE:Job_Run.  Save 
and flush the cache on midtier.  Menu toolbar should be visible now.

 

Elizabeth Low
 

> Date: Fri, 24 May 2013 15:32:49 -0500
> From: [email protected]
> Subject: Re: WUT vs MidTier
> To: [email protected]
> 
> Actually no. I am in an 8.0 environment. It still should technically work in 
> an 7.6.04 environment :) I will give it a try on Monday in 7.6.04 if I can 
> get an environment for it.
> 
> Ryan.
> 
> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
> OPERATIONS
> Sent: Friday, May 24, 2013 3:50 PM
> To: [email protected]
> Subject: Re: WUT vs MidTier
> 
> Hi again Ryan!
> 
> I've played around with the ARSystemMidTierObjectList*.def file before,
> but not on an OOB ITSM system, so I'll have to try this again. 
> 
> I looked at the RE:Job_Runs form and checked the Menu Access properties,
> and they are all checked (enabled). Are you working in 7.6.04?
> 
> Lisa
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Downing, Ryan
> Sent: Friday, May 24, 2013 3:24 PM
> To: [email protected]
> Subject: Re: WUT vs MidTier
> 
> ** 
> 
> Hi Lisa,
> 
> 
> 
> You can at least enable the "Object List" to make searching of forms
> easier:
> 
> To enable the AR System Object List to be displayed in a browser, you
> must first enable it. For more information, see Using the AR System
> Object List
> <https://docs.bmc.com/docs/display/ars8000/Using+the+AR+System+Object+Li
> st> .
> 
> 1. Open the Mid Tier Configuration Tool
> (http://midTierServer/shared/config/config.jsp).
> 
> 2. On the AR Servers page, make sure that your home page server is
> included in the server list.
> 
> 3. On the General Settings page: 
> 
> a. Verify that you have set a home page server.
> 
> b. Select the Enable Object List check box.
> 
> 4. Import the definition files to your home page server. (See
> Importing the definition files
> <https://docs.bmc.com/docs/display/ars8000/Importing+the+definition+file
> s#Importingthedefinitionfiles-59423> .)
> 
> Import the definition files into your home page server. Definition files
> of different locales are installed with the mid tier; the default
> location is:
> 
> <midTierInstallDir>\samples\ARSystemMidTierObjectList*.def
> 
> 
> Import the ARSystemMidTierObjectList.def file to your home page server
> by using File > Import in BMC Remedy Developer Studio. This provides the
> default view and the related workflow in English. If you require only
> the English view of the form, import only this file
> 
> 
> 
> Did you clear your mid-tier and local caches after enabling the "Form
> Action Buttons". By Default the RE:Job_Runs form does not have these
> enabled. I just did this and it worked well for me.
> 
> 
> 
> 
> 
> 
> 
> Hope this helps J
> 
> 
> 
> Regards,
> 
> Ryan.
> 
> 
> 
> 
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION OPERATIONS
> Sent: Friday, May 24, 2013 2:43 PM
> To: [email protected]
> Subject: WUT vs MidTier
> 
> 
> 
> ** 
> 
> I'm not sure how people are working with just the Midtier only. It's
> just so much harder as a developer to get to backend forms via the
> midtier. For example, I'm looking at the RE:Job_Runs form via the
> Midtier and I see the form just fine, but none of the Menus are
> available (search, new, advanced search etc).
> 
> 
> 
> I have admin rights and I see the form, but not the menu. When I look
> at the Menu Access properties for the form, they are all checked.
> 
> 
> 
> In the WUT, I have access to all of these menus and I'm able to do
> searches (specifically advanced searches). 
> 
> 
> 
> Plus it's nice on the WUT to find a form that I really don't know the
> exact name of. I can do find on the object list for Job and see all the
> forms that have the word Job in it. I guess I could do this same search
> in Dev Studio as well.....
> 
> 
> 
> Lisa Kemes
> 
> 
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> 
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