Check armonitor.log, do you see arserver or any other process is dying?
What is the Cache-Mode set to ? Set it to 0 if not already set for Production box. I hope that you are not using the same box for 7604 which you have used for 6.3, as it takes more memory and CPU, so check you are not running out of memory. Also for running ARServer being slow, enable sql/api logging and analyze them via log analyzer to see if there are any long running api's going on? Other possibility , also check at the db level, if your DBA is seeing some type of locks? Regards Kapil Banwari From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, January 30, 2013 3:12 AM To: [email protected] Subject: FW: Development server issues - more ** As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: Mark From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: [email protected] Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (<servername>) ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (<servername>) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-882.5360 _____ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
