Joanne: I suggest that you tell us what application and version you are using. I'd tend to assume ITSM, but it could be a custom ticketing app, and sometimes behavior varies between versions.
Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen Sent: Wednesday, May 29, 2013 10:14 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re-Open Date I'm doing some reports on the number of incidents that we re-opened, where re-opening is defined as moving from Resolved to any open state and not from Closed to any other state. I've looked on the web, but can't tell and don't have access to the admin tool to check. Is Re-opened date populated when an incident moves from Closed to an Open state or did I get lucky and it is populated when an incident moves from Resolved to an Open state. Thanks in advance, Joanne _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
