Sorry about that It is indeed ITSM and it is 7.6.04. It's been a while since I needed to send a question in.
On 5/29/13, Stroud, Natalie K <[email protected]> wrote: > Joanne: > > I suggest that you tell us what application and version you are using. I'd > tend to assume ITSM, but it could be a custom ticketing app, and sometimes > behavior varies between versions. > > Thanks, > > Natalie Stroud > SAIC @ Sandia National Laboratories > ARS-ITSM Reporting Specialist > Albuquerque, NM USA > [email protected] > ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Joanne Janssen > Sent: Wednesday, May 29, 2013 10:14 AM > To: [email protected] > Subject: [EXTERNAL] Re-Open Date > > I'm doing some reports on the number of incidents that we re-opened, where > re-opening is defined as moving from Resolved to any open state and not from > Closed to any other state. I've looked on the web, but can't tell and don't > have access to the admin tool to check. Is Re-opened date populated when an > incident moves from Closed to an Open state or did I get lucky and it is > populated when an incident moves from Resolved to an Open state. > > Thanks in advance, > > Joanne > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
