We use mainly Telalert, but we have leverage outlook for notification (especially for gorup paging)..
We have 2 installs of telalert , on Remedy and Tec/Ominbus... 1. We use telalert to notify varies vendors ( ATT, SPRINT, TMOBILE, Telpage (inhouse infrastructure), Verizon pager, and other remote pager/phone companies across the US). With text messaging we have it configured, such that phone enduser, can reply to place incidents/requests in progress; except for some smart phones on some carrier that the replies have an embeded gif; but we are working on coding for that; this is an intergation with outlook. 2. Another telalert notification it is used for, on TEC/Ominbus server, they correlate incidents from Remedy and leverage the telalert IVR component/call feature to notify for a specific incident. another, The schedule is used to disable notification when changes are being implemented. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
