Thank you. By using CFG:Assignment, will this override all of my other SRD --> Work Order/Incident assignments? Currently, we are just using Work Order Templates for assignment and routing.
Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, June 04, 2013 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Configuring Work Order Routing/Assignment Based off of people record ** Heather, On the CFG:Assignment form, there is a Routing Order for Organization (order #1) (use along with the appropriate Event type at the top of the form), which seems to fit your needs exactly. Hope that helps, Thad On Tue, Jun 4, 2013 at 11:58 AM, Hutcheson, Heather <heather.hutche...@ga.com<mailto:heather.hutche...@ga.com>> wrote: ** Hello, I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. Thank you for your guidance. Thank you, Heather Hutcheson General Atomics | Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com<mailto:heather.hutche...@ga.com> PH: (858) 455-3366<tel:%28858%29%20455-3366> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
